Roxana-Andreea Dominte

Managed complex projects and provided essential technical IT support for the Global JJV Learning System, enhancing user experience and system reliability.

Administered Learning Management System (LMS) and Kneat platform, ensuring accurate data validation and maintaining comprehensive training documentation for audit readiness.

Developed and implemented global training modules, collaborating with the Quality Assurance Department to align content with regulatory standards and improve procedural compliance.

Coordinated and scheduled training sessions for all employees, onboarding new hires, and creating cross-functional procedures to optimize training department operations.

Organized and delivered impactful presentations using PowerPoint, incorporating data, charts, and reports to effectively communicate training outcomes and strategic initiatives.

Led the successful promotion and implementation of a new ordering software application, improving operational efficiency and customer service delivery.

Managed all daily operations, consistently ensuring excellent customer service and maintaining high standards of quality and efficiency.

Optimized product pricing and revamped the cafe menu, leading to an upgraded POS system that enhanced sales tracking and customer experience.

Managed monthly supply orders and invoice processing, ensuring efficient inventory management and cost control.

Developed and executed promotions and weekly discounts, successfully increasing customer engagement and sales volume.

Administered client accounts and upgraded services using CRM software, ensuring accurate record-keeping and efficient service delivery.

Processed and registered service contracts into the database system, maintaining high levels of data accuracy and accessibility for over 11 months.

Ensured proper preparation and secure backup of files, safeguarding critical documentation and supporting data recovery protocols.

Collaborated closely with the sales team to address offers and procedures, enhancing inter-departmental communication and service alignment.

Prepared and updated existing technical procedures, improving documentation clarity and operational consistency for database management.

Managed a portfolio of key accounts, consistently delivering client-focused solutions that met specific customer needs and enhanced satisfaction over 2.5 years.

Served as the primary liaison between clients and internal divisions, streamlining communication and project execution.

Developed and presented compelling business proposals to prospective clients using PowerPoint, Excel, and data charts, securing new business opportunities.

Monitored the effectiveness of marketing campaigns, providing data-driven insights to optimize strategies and maximize ROI.

Maintained stringent budget control over expenditures, ensuring financial efficiency and adherence to project allocations.

Managed daily cashing operations and generated comprehensive reports, ensuring financial accuracy and accountability for over 2 years.

Provided polite, friendly, and helpful client reception, fostering positive customer relationships in a dynamic environment.

Offered direct technical support to clients, resolving issues efficiently and enhancing user experience.

Administered the client database and customized software, improving data organization and operational efficiency.

Maintained excellent customer relationships, contributing to a positive and supportive client environment.